Customer Relation Management
Owrang Customer Relation Management system:
The customer relationship management module comprehensively covers all the processes related to identification, attraction and maintenance and communication with the customer. This module makes it possible to define sales goals and types of advertising campaigns, and then tracks and reviews the performance of all people, including the sales and advertising team, during each month and depending on each geographical region or branch of the company. After-sales services, including after-sales calls to determine the level of buyer satisfaction, services and offers to previous customers and customer club members, and finally predicting the probability of repurchase and its amount for each customer are among other capabilities of this module. .
Let’s take a look at the components and features of this module.
Customer relationship process cycle:
The customer relationship process cycle from pre-sales to support and after-sales service on Orang platform is as follows:
Operations:
Some of the operations defined in the Orang platform customer relationship management module are as follows:
Advantages and key features of the Owrang customer relationship management module:
The Owrang customer relationship management module has many advantages, including:
